When I checked in at 4pm on May 13th, the wonderful lady checking us in was just an absolute delight! I didn't catch her name, but she was simply lovely and had the best customer service! The rooms were large, and clean, though they did miss a small amount of hair in the shower, but that was no issue for me. The pool was kind-of lackluster, and the hot tub wasn't working when I went with my daughter. But the restaurant smelled amazing (we had so much to do in Chicago we didn't get the chance to sit and try it), and it was a welcome touch to add in 2 complimentary drinks and a delicious free breakfast.
Crites
Μάιος 2025
My elderly Mom visits during the day and I am always given a suite that is best for her needs. Everyone who works here is professional and polite. The parking lot is well lit; I am a woman by myself.
Helene
Νοέμβριος 2024
I really like the hotel. If you're a single traveler, you will feel safe and secure. The front desk seems always present. The exterior room doors are all visible to each other. To move in-between the floors on the elevator, you must insert your key card. Which is a wonderful security feature. Housekeeping is always superb!!! 👍🏼.. The water pressure in the bathroom is wonderful! The shower gel amenities, I loved!. Nice touch. Management sent me regular alerts, if I was satisfied during my stay. Thank you!
Melissa
Δεκέμβριος 2024
All staff were absolutely the best. Management texted me shortly after we checked into our suite to see if we were comfortable and texted again the next day as well. The pool and hot tub were nice and the breakfast had a very big selection. Love the glass elevators and extra security measures taken to get onto guest floors. This hotel has an amazingly spacious lounge/common area and is a great value for the money. Offers a free drink every night for evening reception as well.
Susan
Ιούλιος 2024
My family and I stayed here for a night, and we loved the omelet bar and breakfast. We missed the timing for the free drink, and the bartender wouldn't let us use our coupon, but it would have been a nice touch. The bed was comfortable, and we loved the size of the room. The water pressure was great. It was a quiet night, and we all slept well.
Shana
Απρίλιος 2024
I had mentioned before chekcing in that this is a special surprise trip for my husband and I'd love to make him feel even more special if there was a note that could be put in the room before we checked in. That request wasn't fulfilled however, when Nicole reached out check about our stay I bought this up and she was lind enough to arrange it on our day1 when we returned back to the hotel after a long day of having fun around the city. She was kind enough to keep some goodies and a note by me printed and put on the table. That made our stay 10x times more special. So Special thanks and kudos to Amazing Nicole💕
Salwa
Μάρτιος 2024
Nice hotel, suite was very nice but could use some updating. For example, the caulking and tub floor in room 238 was old and moldy looking. The toilet, sink floor etc was just outdated. It was clean so that was a plus. The bed was very comfy. The staff could be friendlier. On check -out, front desk did not care to ask how our stay was or even thank us for staying. She just printed my bill, placed it on the counter, turned and started doing something else. I found that to he quite unprofessional. I had the same lady at check-in, she in error told me my payment didn't go through (although it did) in front of a lobby full of people. She then said, "oh we can handle this when you check- out." She never mentioned it or apologized for her error when we checked out the next morning.
Nicol
Ιούλιος 2023
quiet and isolated - but that is what I wanted. breakfast was excellent each morning. and the staff was outstanding - extremely helpful and well-trained. the furnishings were a little dated but not a big deal. also is very close to the Metra station if you want to take a trip downtown.
Charles
Απρίλιος 2025
EVERYTHING! Our room was very spacious and acomomdating. The bathroom was large with a lot of counterspace. The daily buffet breakfast was EXCELLENT and they even offered complimentary Happy Hour drinks and appetizers. We would come back to this facility over and over again!
Anonymous
Μάιος 2025
The location, the amenities especially the breakfast and on the house snacks in the evening. The breakfast was really good. The separate live counter for omelette is the star attraction. You can get a huge variety of omelettes from that counter, fresh, as many times you want.
Arnav
Μάρτιος 2024
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